Privacy Policy

LUMO PRIVACY POLICY

Effective Date: July 2026

Privacy Policy

At Lumo, we are committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, place an order or communicate with us.

This policy has been prepared in accordance with the Protection of Personal Information Act, 2013 (POPIA) of South Africa.

1. Information We Collect

We may collect the following information:

  • Full name
  • Email address
  • Contact number
  • Delivery and billing address
  • Company information (where applicable)
  • Order history
  • Payment information (payments are processed securely through our payment providers and we do not store your card details)
  • IP address and browser information
  • Website usage information through cookies and analytics

2. Why We Collect Your Information

We collect your information to:

  • Process and fulfil your orders
  • Deliver products to you
  • Respond to enquiries and customer support requests
  • Send order confirmations and delivery updates
  • Improve our products and services
  • Prevent fraud and protect our business
  • Comply with legal and regulatory obligations

Where required by law, we will obtain your consent before sending marketing communications.

3. Payment Security

Online payments are processed through trusted third-party payment providers.

Lumo does not store or have access to your credit or debit card details.

Payment providers process your payment information in accordance with their own privacy and security policies.

4. Cookies

Our website uses cookies to improve your browsing experience.

Cookies help us:

  • Remember your preferences
  • Improve website performance
  • Analyse website traffic
  • Enhance your shopping experience

You may disable cookies in your browser, although some website features may not function correctly.

5. Sharing Your Information

We do not sell, rent or trade your personal information.

We may share information only where necessary with trusted service providers, including:

  • Courier and delivery companies
  • Payment providers
  • Website hosting providers
  • Technology and analytics providers
  • Professional advisers where required by law

These providers are required to protect your information.

6. Protecting Your Information

We take reasonable technical and organisational measures to safeguard your personal information against:

  • Unauthorised access
  • Loss
  • Misuse
  • Alteration
  • Disclosure

While every effort is made to protect your information, no internet transmission or electronic storage system can be guaranteed to be completely secure.

7. Your Rights

In accordance with POPIA, you have the right to:

  • Request access to your personal information
  • Request correction of inaccurate information
  • Request deletion of personal information where legally permitted
  • Withdraw consent where processing is based on consent
  • Object to certain types of processing
  • Lodge a complaint with the Information Regulator of South Africa

8. Third-Party Websites

Our website may contain links to external websites.

Lumo is not responsible for the privacy practices or content of third-party websites.

We encourage you to review their privacy policies before providing personal information.

9. Changes to this Policy

We may update this Privacy Policy from time to time.

Any changes will be published on this page together with the revised effective date.

10. Contact Us

If you have any questions regarding this Privacy Policy or the way we process your personal information, please contact us.

Lumo

Email: dm.traders@outlook.com

 

Last Updated: July 2026