Privacy Policy

Lumo respects your privacy and is committed to protecting your personal information in accordance with the Protection of Personal Information Act, 4 of 2013 (POPIA) and other applicable South African laws.

This Privacy Policy explains how Lumo collects, uses, stores and protects personal information when you visit our website, place an order, contact us or otherwise interact with our services.

1. Information We Collect

Depending on how you interact with Lumo, we may collect:

• Full name;
• Email address;
• Telephone or mobile number;
• Billing address;
• Delivery address;
• Order and purchase information;
• Information provided when you contact us;
• Account information where customer accounts are used;
• Payment-related information necessary to process transactions; and
• Technical information such as IP address, browser type, device information and website activity where collected by Shopify or our service providers.

We do not intentionally collect personal information that is unnecessary for providing our services.

2. How We Use Your Information

We may use your personal information to:

• Process and fulfil orders;
• Process payments;
• Arrange delivery or collection;
• Communicate with you about your order;
• Respond to enquiries and customer service requests;
• Manage customer accounts;
• Process returns, refunds and exchanges;
• Prevent fraud and protect the security of our website;
• Improve our products, services and website;
• Maintain business and transaction records;
• Comply with legal and regulatory obligations; and
• Send marketing communications where you have provided the required consent or where otherwise permitted by law.

3. Payment Information

Payments made through Lumo's online store may be processed by third-party payment providers.

Lumo does not intentionally store complete card details such as your full card number or CVV. Payment information is handled by the applicable payment service provider in accordance with its own security and privacy practices.

4. Sharing Personal Information

Lumo does not sell your personal information.

We may share information with trusted service providers where reasonably necessary to operate our business, including:

• Payment providers;
• Courier and delivery companies;
• Pickup and collection service providers;
• Shopify and technology service providers;
• Website and hosting providers;
• Professional advisers where necessary; and
• Government, regulatory or law-enforcement authorities where legally required.

Service providers will only receive information reasonably necessary for the service they provide.

5. Shopify and Third-Party Services

Lumo uses Shopify to operate its online store.

Shopify and other third-party service providers may process personal information on our behalf or as independent service providers. Their own privacy policies and terms may also apply.

Third-party services used by Lumo may include payment providers, courier services, pickup-point services, analytics tools, marketing services and other applications connected to our Shopify store.

6. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

• Keep the website functioning;
• Remember preferences;
• Maintain shopping carts and customer sessions;
• Understand how customers use our website;
• Improve website performance; and
• Support relevant marketing activities where applicable.

You may be able to manage cookies through your browser settings. Disabling certain cookies may affect some website functionality.

7. Marketing Communications

Where required, Lumo will obtain appropriate consent before sending electronic marketing communications.

You may unsubscribe from marketing communications at any time by using the unsubscribe option provided in the communication or by contacting us.

Transactional communications, such as order confirmations, delivery updates and important account information, may still be sent where necessary to provide the service you requested.

8. Protection of Personal Information

Lumo takes reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, disclosure, alteration or destruction.

However, no method of transmission or electronic storage can be guaranteed to be completely secure.

9. Retention of Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, maintaining business records, resolving disputes, preventing fraud and complying with applicable legal and accounting requirements.

10. Your Rights

Subject to applicable law, you may have the right to:

• Request access to personal information we hold about you;
• Request correction of inaccurate or incomplete information;
• Request deletion of personal information where legally permitted;
• Object to or restrict certain processing;
• Withdraw consent where processing is based on consent; and
• Lodge a complaint regarding the handling of your personal information.

Requests may be made using the contact details provided below.

11. Children's Information

Lumo's website and services are not intentionally directed at children.

We do not knowingly collect personal information from children without appropriate consent where such consent is required by law.

12. Changes to This Privacy Policy

Lumo may update this Privacy Policy from time to time to reflect changes to our business, website, services or applicable legal requirements.

The latest version will be made available on our website.

13. Contact Us

If you have questions about this Privacy Policy or how Lumo handles your personal information, please contact us through the contact details provided on our website.

Lumo
Website: shoplumo.co.za