1. Overview
Welcome to Lumo. These Terms of Service govern your use of the Lumo website, online store and services.
In these Terms, “Lumo”, “we”, “us” and “our” refer to Lumo, and “you” and “your” refer to the customer or visitor using our website or purchasing products from us.
By accessing our website or placing an order, you agree to these Terms of Service together with our Privacy Policy, Returns & Refunds Policy and Shipping Policy.
Nothing in these Terms is intended to limit any rights you may have under applicable South African law.
2. Using Our Website
You agree to use the Lumo website lawfully and responsibly.
You must not:
- Use the website for unlawful purposes;
- Attempt to gain unauthorised access to our systems;
- Interfere with the operation or security of the website;
- Introduce malicious software or harmful code; or
- Use our website in a way that could damage Lumo or other users.
We reserve the right to restrict or suspend access where reasonably necessary to protect our website, customers or business.
3. Products and Product Information
We make reasonable efforts to ensure that product descriptions, photographs, specifications and other information displayed on our website are accurate.
However, colours and appearance may vary depending on your device or screen.
Products are subject to availability.
If a product becomes unavailable after an order has been placed, we will contact you and, where appropriate, offer an alternative or refund in accordance with applicable law.
4. Prices
All prices displayed on the Lumo website are in South African Rand (ZAR) unless otherwise stated.
Lumo is not currently VAT registered, and prices displayed on the website do not include VAT.
Prices may change from time to time. Any price change will not affect an order that has already been accepted and paid for, except where permitted by law.
We will make reasonable efforts to correct pricing or product information errors.
5. Orders
When you place an order, you are making an offer to purchase the selected products.
An order confirmation will normally be sent to the email address supplied during checkout.
An order may be declined or cancelled where, for example:
- A product is unavailable;
- There is an obvious pricing or product information error;
- Payment cannot be successfully processed;
- We reasonably suspect fraudulent or unauthorised activity; or
- Circumstances outside our reasonable control prevent fulfilment.
Where payment has already been received and an order cannot be fulfilled, Lumo will arrange an appropriate refund where required.
6. Payment
Payment must be made using the payment methods made available at checkout.
Orders will generally only be processed once payment has been successfully received or authorised.
Payment processing may be handled by third-party payment providers. Their own terms and conditions may also apply.
Lumo does not intentionally store complete payment card information.
7. Delivery
Lumo offers delivery options displayed at checkout, which may include local delivery, courier delivery and collection or pickup-point services where available.
Delivery charges and estimated delivery times will be displayed at checkout where applicable.
Delivery times are estimates and may be affected by circumstances outside Lumo's reasonable control, including courier delays, weather, public holidays and other unforeseen circumstances.
For local delivery, the applicable delivery fee and minimum order requirements will be displayed at checkout.
Please ensure that your delivery address and contact details are correct when placing your order.
8. Returns, Refunds and Cancellations
Returns, refunds, exchanges and cancellations are governed by our Returns & Refunds Policy.
Customers may request cancellation through the applicable process within the cancellation period shown at checkout, subject to the status of the order and applicable law.
Nothing in our Returns & Refunds Policy or these Terms removes or limits statutory consumer rights.
9. Promotions and Discounts
Promotions, discounts and special offers may be subject to additional terms and conditions.
Unless otherwise stated, promotions cannot be exchanged for cash or combined with another promotion.
Lumo reserves the right to correct genuine errors in promotional pricing or information.
Nothing in this section limits any rights provided to consumers under applicable law.
10. Intellectual Property
All content on the Lumo website, including logos, branding, photographs, graphics, text, product descriptions and other materials, is owned by or licensed to Lumo or the relevant rights holder.
You may not reproduce, copy, modify, distribute or commercially use our content without appropriate permission.
11. Third-Party Services and Links
Our website may use or link to third-party services, including payment providers, delivery providers, pickup-point services and other technology providers.
Lumo is not responsible for the content, availability or privacy practices of independent third-party websites or services.
Your use of third-party services may be subject to their own terms and policies.
12. Website Availability
We aim to keep the Lumo website available and functioning properly, but we do not guarantee that the website will always be available, uninterrupted or error-free.
We may temporarily suspend or modify parts of the website for maintenance, security, updates or other operational reasons.
13. Limitation of Liability
To the extent permitted by law, Lumo will not be responsible for losses arising solely from circumstances outside our reasonable control.
Nothing in these Terms excludes or limits liability where doing so would be unlawful, including liability or consumer rights that cannot legally be excluded or limited.
14. Consumer Rights
These Terms are subject to the laws of the Republic of South Africa.
Nothing in these Terms is intended to exclude, restrict or waive rights available to consumers under applicable South African law, including the Consumer Protection Act, 68 of 2008, and applicable electronic commerce legislation.
South African consumer law protects consumers against unfair or unreasonable contractual terms and prevents suppliers from simply requiring consumers to waive rights provided by the law.
15. Privacy
Lumo collects and processes personal information in accordance with our Privacy Policy.
By using our website, you acknowledge that your personal information may be processed as described in that policy.
16. Changes to These Terms
Lumo may update these Terms from time to time to reflect changes to our business, website, products, services or applicable legal requirements.
The version published on our website at the time of your order will generally apply to that transaction, subject to applicable law.
17. Governing Law
These Terms are governed by the laws of the Republic of South Africa.
Any dispute will be dealt with in accordance with applicable South African law and the appropriate courts or dispute-resolution mechanisms.
18. Contact Information
If you have questions about these Terms, an order or our services, please contact Lumo using the contact information provided on our website.
Lumo
Website: shoplumo.co.za