Returns & Refunds
We want you to shop with confidence.
If you receive a damaged, defective or incorrect item, please contact us within 7 days of receiving your order.
Where appropriate, we will arrange a replacement, exchange or refund.
Returns
Products must:
- Be unused
- Be in their original packaging
- Include all accessories
- Be returned in a resalable condition
Certain items cannot be returned, including:
- Custom-made products
- Personalised products
- Perishable goods
- Gift cards
- Clearance items where indicated
Refunds
Approved refunds will be processed using the original payment method where possible.
Refund processing times may vary depending on your payment provider.
Order Cancellation
Orders may only be cancelled before they have been processed or dispatched.
Once an order has been shipped, it must follow the normal returns procedure.